As Administrative Strategist at SMK Medical, Oti-Ogbonna Ndidiamaka Doris (Amy) brings warmth, creativity, and precision to healthcare consulting. Her background in administration, digital systems, and customer service supports SMK Medical’s mission to streamline operations and deliver excellence to every client.

Core Expertise:

• Administrative Strategy – Designs and implements streamlined workflows that improve efficiency, enhance communication, and keep projects moving seamlessly
• Client and Team Support – Leverages six years of customer service experience to foster trust, clarity, and collaboration across teams and client relationships
• Digital Systems and Tools – Skilled in CRM platforms, scheduling tools, and content management systems, enabling smooth integration of digital solutions into daily operations
• Content and Communication – Develops engaging content plans and professional correspondence that reflect SMK Medical’s commitment to quality and client care

Education & Credentials:

• M.A. Literature in English (in progress)
• B.A. English and Literary Studies
• Certified Salesforce Administrator (SCA)
• Professional Diploma in Social Media Management and Advertising
• Certified Customer Service Relationship Manager

Amy’s blend of organizational expertise, human-centered approach, and creative problem solving ensures SMK Medical’s operations run with clarity, efficiency, and a strong focus on client success.